Support

Need help with Jack Decode? Email us at support@purple-galaxy.com. We usually answer within a few working days, in English or French.

To help us help you, include:

• your phone model and the version of Android or iOS;
• the case and puzzle you were playing;
• what happened, and a screenshot if you can.

Frequently asked questions

Do I need an internet connection?

No. Jack Decode works offline. When a connection is available, the game only uses it to send a crash report to Unity, the maker of the game's engine, if the game crashes (see the privacy policy).

Do I need an account?

No. There is no account and no login: open the game and play.

How do I keep my progress when I change phone?

Your progress is saved on your device only. We do not keep a copy, so we cannot move it for you. Depending on your phone, its own backup or transfer tools may carry it over to the new one.

I uninstalled the game. Can you restore my progress?

No, sorry. Uninstalling the game deletes the progress saved on your device, and we never had a copy of it.

How do I change the language?

Open the game's settings and choose English or French. Your choice is saved on your device.

Are there ads or in-app purchases?

No. Jack Decode has no ads and no in-app purchases.

What data does the game collect?

Almost none. Your progress, settings and gameplay statistics stay on your device. Only crash reports are sent, to Unity, so that we can fix bugs. The details are in the privacy policy.

Which devices are supported?

Android devices running Android 8.0 or later, and iPhone.

I found a bug or have an idea

We'd love to hear it. Email support@purple-galaxy.com with as many details as you can, and a screenshot if you have one.